物流政策

1. Order Processing Time / 订单处理时间

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 3:00 PM (UTC+8) will be processed on the next business day.

Peak Season Notice: During promotional events (e.g., Black Friday, Cyber Monday, Chinese New Year) or holiday seasons, processing time may extend to 5–7 business days. We appreciate your patience and understanding.

所有订单在 1–3个工作日内 处理（周一至周五，公共假日除外）。下午3:00（UTC+8）之后下单的订单将在下一个工作日处理。

旺季提示：促销活动期间（如黑色星期五、网络星期一、春节）或节假日期间，处理时间可能延长至 5–7个工作日。感谢您的耐心和理解。

2. Shipping Destinations / 配送地区

We currently ship to the following regions:

Countries/Regions Not Serviced / 暂不服务地区：

• Brazil, Argentina, Mexico (high customs complexity / frequent delays)

• Russia, Belarus, Ukraine (current geopolitical restrictions)

• India (stringent customs regulations and high return rates)

• Africa (except South Africa)

If your country is not listed above, please contact us at [您的客服邮箱] before placing your order to confirm availability.

如果您的国家/地区未在上方列出，请在下单前通过 [您的客服邮箱] 联系我们以确认是否可配送。

3. Shipping Methods & Estimated Delivery Times / 物流方式与预计时效

We offer the following shipping options for international orders. Delivery times are estimates from the date of shipment (not from order date) and may vary due to customs processing, weather, or other factors beyond our control.

我们为国际订单提供以下物流选项。送达时间为 从发货之日起 的估算值（非下单之日），可能因清关、天气或其他不可控因素而有所变化。

Note / 说明：

• ePacket is our default shipping method for lightweight packages (≤2 kg). It offers an affordable balance between cost and speed, with tracking available through your local postal service (e.g., USPS, Canada Post, Royal Mail).

• ePacket是我们的默认物流方式，适用于轻小件包裹（≤2公斤），性价比高，可通过目的地国家邮政系统（如USPS、Canada Post、Royal Mail）追踪.

• For orders under $10, we may use Standard Air Mail without full tracking to keep shipping costs affordable.

• 对于低于10美元的订单，我们可能使用无全程追踪的标准航空小包以降低运费。

4. Shipping Costs / 运费标准

Our shipping costs are calculated based on order weight, destination, and selected shipping method. The exact shipping fee will be displayed at checkout before you complete your payment.

运费根据订单重量、目的地和所选物流方式计算。确切运费将在结账时、支付前显示。

Free Shipping Threshold / 包邮门槛：

• Orders over $59 USD qualify for FREE Standard Shipping (ePacket or Standard Air Mail) to most destinations

• 订单满 59美元 即可享受 免费标准物流（e邮宝或标准航空小包），覆盖大多数目的地

Shipping Cost Examples (for reference only) / 运费示例（仅供参考）：

Note: Final shipping cost is calculated at checkout based on your exact address and selected shipping method. For remote areas or islands, additional surcharges may apply.

说明：最终运费以结账时根据您的精确地址和所选物流方式计算为准。偏远地区或岛屿可能产生额外附加费。

5. Customs, Duties & Taxes / 关税、税费与清关

Important Notice for International Buyers / 国际买家重要提示：

• All prices displayed on our website do not include any customs duties, import taxes, or brokerage fees that may be levied by your destination country.

• 网站上显示的所有价格 不包含 目的地国家可能征收的任何关税、进口税或报关服务费。

• You, as the buyer, are solely responsible for any applicable customs duties, import taxes, VAT, and other fees required for customs clearance in your country.

• 您作为买家，需自行承担 您所在国家清关所需的所有关税、进口税、增值税及其他费用。

• Customs policies vary significantly by country. Please contact your local customs office for more information before placing your order.

• 各国海关政策差异较大。请在下单前联系您当地的海关以获取更多信息。

• If the package is refused due to unexpected customs fees, the cost of the original shipping will be deducted from your refund (if applicable).

• 如果包裹因意外产生的关税费用而被拒收，退款时将扣除原始运费（如适用）。

For orders to the European Union: VAT may be collected at checkout for orders below the EU import VAT threshold. For orders above, you will be responsible for VAT and any customs clearance fees upon delivery.

针对欧盟订单： 低于欧盟进口增值税门槛的订单可能在结账时已收取增值税；高于门槛的订单，您需在收货时自行承担增值税及清关费用。

For orders to the United Kingdom: Orders under £135 may have VAT included at checkout. Orders over £135 are subject to customs duties and VAT upon import.

针对英国订单： 低于135英镑的订单可能在结账时已包含增值税；超过135英镑的订单在进口时将产生关税和增值税。

For orders to the United States: As of May 2025, the de minimis exemption for low-value packages (under $800) has been adjusted. Please check current US customs regulations as policies may change. We are not responsible for any new tariffs or fees imposed.

针对美国订单： 截至2025年5月，针对低价值包裹（低于800美元）的最低限度免税政策已有所调整。请查询美国海关现行规定，政策可能随时变化。我们对任何新施加的关税或费用不承担责任。

• We are not responsible for any delays caused by customs clearance. Customs holds are beyond our control.

• 我们对清关造成的任何延迟不承担责任。 海关扣留超出我们的控制范围。

6. Order Tracking / 订单追踪

Once your order has been shipped, we will send you a Shipment Confirmation email containing:

• A tracking number

• A link to the carrier's tracking page

Tracking Status / 追踪状态说明：

• Processing: Order received, being prepared

• Shipped: Package handed to carrier, tracking number assigned

• In Transit: Package en route to destination

• Out for Delivery: Package with local carrier for final delivery

• Delivered: Confirmed delivered by carrier

订单发货后，我们将向您发送一封 发货确认邮件，包含：

• 追踪号

• 承运商追踪页面的链接

追踪状态说明：

• 处理中： 订单已收到，正在准备

• 已发货： 包裹已交付承运商，追踪号已分配

• 运输中： 包裹正在前往目的地的途中

• 派送中： 包裹已交由本地承运商进行最终派送

• 已签收： 承运商确认已送达

Please note: Tracking information may take 2–5 business days to update after shipment, especially for ePacket shipments during peak seasons. This is normal.

请注意： 发货后，追踪信息可能需要2–5个工作日才会更新，尤其是e邮宝包裹在旺季期间。这属于正常现象。

7. Lost or Damaged Packages / 包裹丢失或损坏

7.1 Damaged Upon Arrival / 收货时损坏

If your package arrives visibly damaged or the contents are broken, please:

1. Do not discard the original packaging — it is required for damage claims

2. Take clear photos of the damaged package (including the shipping label) and the damaged item(s)

3. Contact us within 48 hours of delivery at [您的客服邮箱] with your order number and photos

We will assess the situation and arrange for a replacement or full refund (including original shipping cost) at no additional charge.

如果您的包裹在到达时明显损坏或内容物破损，请：

1. 不要丢弃原包装 —— 损坏索赔需要用到

2. 拍摄清晰的 损坏包裹（含运单）和 损坏商品 的照片

3. 在 签收后48小时内 通过 [您的客服邮箱] 联系我们，提供订单号和照片

我们将评估情况并免费为您安排 换货 或 全额退款（含原运费）。

7.2 Lost in Transit / 运输途中丢失

• If tracking shows "Delivered" but you have not received the package, please first check with neighbors, building management, or your local post office.

• 如果追踪状态显示“已签收”但您未收到包裹，请先与邻居、物业或当地邮局核实。

• If the package has not moved in tracking for more than 20 business days (or 30 business days for Standard Air Mail), please contact us. We will initiate a trace with the carrier.

• 如果包裹追踪状态 超过20个工作日（标准航空小包为30个工作日）未更新，请联系我们。我们将向承运商发起查询。

• If the carrier confirms the package is lost, we will offer a replacement or full refund (excluding original shipping cost for "lost in transit" claims).

• 如果承运商确认包裹丢失，我们将提供 换货 或 全额退款（运输途中丢失的索赔不退还原始运费）。

8. Incorrect or Incomplete Address / 地址错误或不完整

• You are responsible for providing a complete and accurate shipping address at checkout.

• 您有责任在结账时提供完整准确的配送地址。

• If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the re-shipping fee (the original shipping cost will not be refunded). We will contact you to confirm the correct address before re-shipping.

• 如果因您提供的地址错误或不完整导致包裹被退回，您需承担 重新发货的运费（原始运费不予退还）。我们将在重新发货前与您确认正确地址。

• If you realize you entered the wrong address after placing your order, please contact us immediately at [您的客服邮箱] . We will do our best to correct the address before the order is shipped.

• 如果您在下单后发现地址填写错误，请立即通过 [您的客服邮箱] 联系我们。我们将在订单发货前尽力更正地址。

9. Shipping Restrictions / 运输限制

Due to international shipping regulations, the following restrictions apply to certain product types:

Countries with stricter customs for metal products / 对金属产品清关较严格的国家：

• Brazil, Argentina, India, Turkey — shipments to these countries may experience longer clearance times. Please allow extra delivery time.

Countries we do not ship to / 我们不发货的国家/地区：

• Cuba, Iran, North Korea, Syria, Crimea (due to international sanctions)

• Russia, Belarus (due to current geopolitical situation and logistical restrictions)

This list may be updated from time to time. Please refer to this policy page for the latest information.

此列表可能不时更新。请参考本政策页面以获取最新信息。

10. Multiple Packages / 分批发货

If your order contains multiple items, they may be shipped in separate packages to ensure faster delivery. For example, in-stock items will be shipped immediately, while backordered or pre-order items may follow separately. You will receive a separate shipping confirmation email with tracking information for each package.

如果您的订单包含多个商品，它们可能会 分多个包裹 发货，以确保更快的配送。例如，库存商品将立即发货，而预订或缺货商品可能单独发出。每个包裹都会收到单独的发货确认邮件和追踪信息。

11. Business Days vs. Calendar Days / 工作日与自然日

• Business Days: Monday through Friday, excluding public holidays observed in Hong Kong SAR / China

• 工作日： 周一至周五，不包括香港特别行政区/中国的公共假日

• Calendar Days: All days of the week, including weekends and holidays

• 自然日： 一周的所有天数，包括周末和节假日

All processing and delivery times mentioned in this policy are in business days unless explicitly stated as "calendar days".

本政策中提及的所有处理和配送时间均为 工作日，除非明确说明为“自然日”。

12. Force Majeure / 不可抗力

We shall not be held responsible for any delays or failures in performance caused by events beyond our reasonable control, including but not limited to: natural disasters, wars, strikes, lockouts, labor disputes, pandemics/epidemics, government actions or regulations, customs delays, transportation interruptions, or postal/courier service disruptions.

对于超出我们合理控制范围的事件导致的任何延迟或履行失败，我们概不负责，这些事件包括但不限于：自然灾害、战争、罢工、停工、劳动争议、疫情、政府行为或法规、清关延迟、运输中断或邮政/快递服务中断。

In the event of such circumstances, we will make reasonable efforts to notify affected customers and provide updates as they become available.

在发生此类情况时，我们将尽合理努力通知受影响的客户，并在获得最新信息后及时更新。

13. Contact Us / 联系我们

If you have any questions about our Shipping Policy, please contact us at:

📧 Email: fount123456@outlook.com
⏱️ Response time: Within 24–48 hours on business days

如果您对我们的物流政策有任何疑问，请通过以下方式联系我们：

📧 邮箱： fount123456@outlook.com
⏱️ 回复时间： 工作日内24–48小时