退款政策

1. Return Window / 退货期限

We offer a 30-day return window from the date of delivery for most items. If 30 days have passed since you received your order, we cannot offer a refund or exchange.

我们提供30天退货期，自签收之日起计算。超过30天的订单恕不退换。

2. Return Eligibility / 退货条件

To be eligible for a return, your item must be:

Unworn and unused – with no signs of wear, scratches, or damage
In original condition – including all original packaging, tags, certificates, and accessories
Hygiene seal intact (if applicable) – for crystal bracelets and jewelry items

退货商品必须满足以下条件：

未佩戴、未使用 – 无任何佩戴痕迹、划痕或损坏
原包装完整 – 包含所有原包装、标签、证书及配件
卫生封条完好（如适用）– 水晶手串及饰品类产品的卫生封条/防拆标签必须保持完整

3. Non-Returnable Items / 不适用退货的商品

The following items are final sale and cannot be returned for a refund or exchange:

Customized or personalized items (e.g., custom-sized bracelets, engraved items)
Items with hygiene seal removed or broken
Clearance or "final sale" items
Items damaged by the customer (wear and tear, accidental breakage)

以下商品为最终销售，不接受退货或换货：

定制或个性化商品（如定制尺寸手串、刻字商品）
已拆除或损坏卫生封条的商品
清仓特价商品
顾客人为损坏的商品（正常磨损、意外损坏等）

4. Damaged, Defective or Incorrect Items / 损坏、瑕疵或错发商品

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery with:

Your order number
Clear photos showing the damage/defect
A short video (if applicable) showing the issue

We will cover the return shipping cost and provide a replacement or full refund at no extra charge.

如您收到的商品存在损坏、瑕疵或与订单不符，请在签收后72小时内联系我们，并提供：

订单号
清晰的损坏/瑕疵照片
相关视频（如适用）

我们将承担退货运费，并免费为您更换同款商品或全额退款。

5. Return Shipping Costs / 退货运费

Reason for Return / 退货原因	Return Shipping / 退货运费	Restocking Fee / 退货手续费
Quality issue / Wrong item sent (seller's fault)	Seller pays / 卖家承担	None / 无
Change of mind / No longer needed (buyer's fault)	Buyer pays / 买家承担	10% (minimum $3)

For "change of mind" returns, the buyer is responsible for return shipping costs. A 10% restocking fee (minimum $3) will be deducted from the refund amount to cover inspection, cleaning, and repackaging. Original shipping charges are non-refundable.

因个人原因（不喜欢、不需要等）申请退货的，退货运费由买家承担。退款时将扣除10%的退货手续费（最低3美元），用于商品检查、清洁和重新包装。原订单的运费不予退还。

6. Return Procedure / 退货流程

Step 1: Contact us at [你的客服邮箱] with your order number and reason for return.

Step 2: Wait for our return approval and return shipping address (provided within 2 business days).

Step 3: Pack the item securely in its original packaging. Include all tags, certificates, and accessories.

Step 4: Ship the item back using a trackable shipping method. Provide us with the tracking number.

Step 5: Once we receive and inspect the item (within 5–7 business days), we will process your refund to the original payment method.

第一步： 通过 [你的客服邮箱] 联系我们，提供订单号和退货原因。

第二步： 等待退货批准及退货地址（2个工作日内提供）。

第三步： 将商品用原包装妥善打包，包含所有标签、证书及配件。

第四步： 使用可追踪的物流方式寄回，并将运单号提供给我们。

第五步： 我们收到并检查商品后（5-7个工作日内），将按原支付方式为您退款。

7. Refund Processing / 退款处理

Refund timeline: Refunds will be issued within 7–10 business days after we receive and inspect the returned item.
Refund method: Refunds are issued to the original payment method (credit card, PayPal, etc.).
Partial refunds: We reserve the right to issue a partial refund if the item is not in original condition (e.g., missing parts, damaged packaging beyond inspection requirements).
Original shipping fees are non-refundable for "change of mind" returns.
退款时间： 收到并检查退货商品后，7-10个工作日内完成退款
退款方式： 按原支付渠道退回（信用卡、PayPal等）
部分退款： 若退回商品状态不符合原样（如配件缺失、包装破损超出检查所需范围），我们将根据实际情况保留部分退款的权力
原运费： 个人原因退货的情况下，原订单运费不予退还

8. Exchanges / 换货

We do not offer direct exchanges. If you would like a different item, please return the eligible item (following the return procedure above) and place a new order separately.

我们不提供直接换货服务。如需更换其他商品，请按上述退货流程退回原商品后，再重新下单购买。

9. Cancellations / 订单取消

Within 12 hours of placing the order: Free cancellation, full refund.
After 12 hours: Cancellation may not be possible if the order has already been processed or shipped. Please contact us as soon as possible.
下单后12小时内： 可免费取消，全额退款
超过12小时： 若订单已处理或已发货，可能无法取消。请尽快联系我们